Shipping policy

Walk The PetWalk — Shipping Policy

Last Updated: June 2, 2026

At Walk The PetWalk, we work hard to ensure your order arrives safely and on time. Please review our shipping guidelines below before placing your order.

Order Processing Times

All orders are processed within 2–5 business days unless otherwise stated on the product page.

Processing time does not include weekends or holidays.

During high‑volume periods (sales, holidays, new launches), processing times may be extended.

Shipping Rates & Delivery Estimates

Shipping rates are calculated at checkout based on your location and the weight of your order.

Estimated delivery times are provided by the carrier and are not guaranteed.

Once your package is scanned by the carrier, delivery timelines are outside of our control.

Tracking Your Order

Once your order ships, you will receive an email with tracking information.

Please allow 1–4 business days for tracking to update. In rare cases, tracking may not update but the package is still in transit.

Signature Requirement

Orders over $250 will require a signature upon delivery.

If you are not home to sign, please reschedule delivery with the carrier. If the package is returned to us due to missed signatures, you will be responsible for reshipment costs.

Shipping Address Accuracy

It is the customer’s responsibility to ensure the shipping address is entered correctly at checkout.

If a package is returned to us due to an incorrect or undeliverable address, the customer is responsible for reshipment costs.

If you need to update your address after placing an order, email us immediately at walkthepetwalk@gmail.com. We cannot guarantee changes once an order has been processed.